On this page you can find a range of resources to help you reflect more on the role of kindness in healthcare.

Kindness: a reading list

The resources listed here include research and commentary articles, books, courses and more on kindness.
Download our detailed reading list.

Measuring kindness

In order to measure something, we first need to define it, but kindness is subjective and difficult to define. The following articles centre on developing tools and methods to measure kindness.

Research behind kindness

If you would like to read a bit more about the evidence behind kindness and studies conducted on kindness, give the following articles a read:

Commentary articles on kindness

The following articles comment on kindness, the current challenges faced, and what we can do moving forwards. This includes promoting kindness in leadership.

Books on kindness

If you would like to read books on kindness, the following list includes a range of books on kindness in leadership, healthcare and kindness in the politics of a global world.

Books on kindness in healthcare

  • Ballatt, John and Campling, Penelope Intelligent kindness: reforming the culture of healthcare London: Royal College of Psychiatrists, 2011
  • Marshall-Andrews, Laura What seems to be the problem? A doctor’s story about courage, compassion, and a new way to care London: HQ, 2022
  • Thurman, Ben The courage to be kind: reflecting on the role of kindness in the healthcare response to Covid-19
  • Trzeciak Stephen and Mazzarelli Anthony Compassionomics: the revolutionary scientific evidence that caring makes a difference Studer Gr, 2019
  • Watson, Christine The language of kindness: a nurse’s story London: Chatto & Windus, 2018

Books on kindness in leadership

  • Haskins, Gay, Thomas, Michael and Johri Lalit Kindness in leadership London: Routledge, 2018

Books on human nature and kindness in building and shaping the future of society

  • Ballatt, John; Campling, Penelope and Maloney, Chris Intelligent kindness: rehabilitating the welfare state Cambridge: Cambridge University Press, 2020
  • Bregman, R. Humankind: A hopeful history Bloomsbury publishing, 2020
  • Phillips, A., & Taylor, B. On kindness Macmillan, 2009
  • Zaki, J. The war for kindness: Building empathy in a fractured world Robinson 2021

Conversations, podcasts, webinars and blogs

If you would like to hear and learn even more about kindness, check out the following resources.


Our friends

These are some of the organisations that we work with or are inspired by.

  • Carnegie UK – Carnegie’s purpose is better wellbeing for people in the UK and Ireland. 
  • Envision Kindness – aims to promote and inspire kindness, compassion, joy, and love in the pursuit of a happier, healthier, and more prosperous world for all.
  • Gathering of Kindness – aims to build, nurture and instil a culture of kindness throughout the healthcare system.
  • Kaleidoscope Health and Care – Kaleidoscope support us in our monthly Conversations for Kindness. Their first requirement to work with them is to be kind.
  • The King’s Fund –  explores the role of, and supports, leaders in creating a culture of compassion and inclusion.
  • Thank and Praise – a social thanking platform that enables people to send messages of thanks and appreciation to key workers quickly, easily and securely.
  • What Matters To You? – an international person-centered care movement.

Kindness tools